FREQUENTLY ASKED QUESTIONS
The images on our website represent the type and quality of the mitumba bales we sell. Since these are bulk bales of second-hand clothes, the exact items inside may vary, but we guarantee the quality is consistent with what’s shown. Each bale is carefully sourced to meet our high standards.
To place an order, simply choose your preferred mitumba bale, proceed to checkout, and make the payment using our Mpesa Till Number. We will process your order as soon as we receive the payment.
No, we do not offer Pay on Delivery. All orders must be fully paid for in advance through our Mpesa Till Number before we can process and deliver your order.
Delivery charges vary depending on your location and will be paid by the customer. We use reliable courier services, and we’ll inform you of the delivery cost based on your destination.
We offer same-day delivery within Nairobi. For upcountry deliveries, it takes approximately 48 hours to receive your order. We ensure timely dispatch with trusted courier services.